📬 Get In Touch

Let's Build Something
Together

Whether you're looking for a product quote, a logistics solution, or a long-term trade partnership — our team responds within 24 hours.

Send an Inquiry

Fill in the details and our trade manager will reach out with a tailored proposal.

Contact Details

📍

Global Headquarters

Jln. Raya Pelabuhan No. 1
Jakarta Utara 14310, Indonesia

✉️

Email Us

trade@igtworld.com
support@igtworld.com

📞

Phone / WhatsApp

+62 21 555 1234
+62 812 3456 7890

🕐

Business Hours

Mon – Fri: 08:00 – 18:00 WIB
Sat: 09:00 – 13:00 WIB

Direct Departments

📈 Sales sales@igtworld.com
🚢 Logistics logistics@igtworld.com
🔬 QC Lab qc@igtworld.com
💳 Billing billing@igtworld.com
❓ FAQs

Common Trade Questions

Everything you need to know before placing your first order with IGT World.

What is the minimum order quantity (MOQ)?
+
MOQ varies by product. For most spices and coconut products, the minimum is 1 FCL (Full Container Load, ~18–20MT). For furniture, we work with smaller LCL orders for initial trial shipments. Contact our sales team for product-specific MOQ details.
Which payment terms do you accept?
+
We accept T/T (telegraphic transfer), Letter of Credit (L/C) at sight from verified banks, and flexible payment arrangements for long-term partners. A 30% deposit is typically required for new clients, with the balance due before Bill of Lading release.
What certifications do your products carry?
+
Our products are ISO 22000 and HACCP certified. Depending on the product, we can provide Halal certificates, Phytosanitary certificates, Certificate of Origin (CoO), and organic certifications. Third-party lab testing is available on request.
How can I track my shipment?
+
All partner accounts include access to our Partner Portal, where you can track your container in real-time using the Bill of Lading number. You'll also receive proactive email updates at each milestone: loading, departure, arrival, and customs clearance.
Can I request product samples before ordering?
+
Yes, we offer complimentary samples (up to 500g per product) for verified buyers. Shipping cost for international samples is covered by the buyer. Contact our sales team to request your sample kit — usually dispatched within 5 business days.